Terms of Use

Last updated: January 2024

Agreement to Terms

By accessing and using the deft-canyon website ("Site") and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our Site or services.

About Our Services

deft-canyon provides travel planning and booking services. We act as an intermediary between you and travel suppliers including airlines, hotels, tour operators, and other service providers. When you make a booking through us, you enter into a contract with the relevant supplier(s), subject to their terms and conditions.

Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. Prohibited behaviour includes:

• Attempting to gain unauthorised access to the website or its systems
• Using the website to transmit harmful code or malware
• Reproducing, duplicating, or copying material from the website without permission
• Using the website for any fraudulent purpose
• Interfering with the proper functioning of the website

Accuracy of Information

We strive to ensure that all information on this website is accurate and up to date. However, travel information, prices, and availability can change frequently. We do not guarantee that all information is error-free or current. Prices shown are indicative and may vary based on travel dates, availability, and other factors. Final prices are confirmed at the time of booking.

Bookings and Payments

When you request a booking through our website or directly with our consultants:

• We will provide you with a detailed quote including all applicable charges
• Bookings are not confirmed until we receive payment and you receive written confirmation
• Payment terms vary depending on the booking and supplier requirements
• We accept major credit and debit cards, as well as bank transfers

Cancellations and Changes

Cancellation and amendment policies vary by supplier and booking type. When you make a booking, we will inform you of the applicable cancellation terms. General principles include:

• Cancellation charges may apply depending on how close to the travel date you cancel
• Some bookings may be non-refundable
• Amendment requests are subject to availability and may incur fees
• We will always communicate the specific terms that apply to your booking

Your Responsibilities

When booking travel through us, you are responsible for:

• Ensuring all traveller names exactly match passport or identification documents
• Checking and obtaining necessary travel documents (passports, visas, vaccinations)
• Arriving at departure points at the required times
• Reviewing and understanding supplier terms and conditions
• Arranging appropriate travel insurance
• Notifying us of any special requirements or medical conditions

Limitation of Liability

While we take care in selecting reputable travel suppliers, we act as an agent and are not liable for:

• Acts, errors, or omissions of travel suppliers
• Delays, cancellations, or changes made by suppliers
• Circumstances beyond our control (weather, strikes, natural disasters, government actions)
• Your failure to meet travel requirements
• Loss of or damage to personal belongings

Our liability is limited to the commission we receive on bookings. This limitation does not affect your statutory rights or liability that cannot be excluded by law.

Intellectual Property

All content on this website, including text, images, logos, and design elements, is owned by deft-canyon or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use this content without our prior written permission.

External Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of external sites. Following these links is at your own risk.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms of Use from time to time. The updated version will be indicated by a revised date at the top of this page. Your continued use of the website after changes constitutes acceptance of the revised terms.

Contact Us

If you have questions about these Terms of Use, please contact us:

Email: [email protected]

Address: 47 Clerkenwell Road, London, EC1M 5RS, United Kingdom