Your data protection rights under the UK General Data Protection Regulation.
Last updated: January 2024
deft-canyon is committed to protecting your personal data and respecting your privacy. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains your rights and how we handle your personal information.
deft-canyon is the data controller responsible for your personal data. Our contact details are:
Under the UK GDPR, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. This is commonly known as a Subject Access Request (SAR). We will provide this information free of charge within one month of receiving your request.
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. We will respond to your request within one month.
Also known as the "right to be forgotten," you can request that we delete your personal data in certain circumstances, such as when:
Please note that we may need to retain certain information for legal or contractual reasons.
You have the right to request that we restrict the processing of your data in certain circumstances, such as when:
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transmit this data directly to another controller where technically feasible.
You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to direct marketing, we will stop processing your data for that purpose immediately.
You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects. We do not currently use automated decision-making that falls within this scope.
To exercise any of these rights, please contact us at:
Email: [email protected]
Address: 47 Clerkenwell Road, London, EC1M 5RS, United Kingdom
We may need to verify your identity before processing your request. We will respond to most requests within one month. If your request is complex or we receive multiple requests, we may extend this period by a further two months, and we will inform you if this is necessary.
For detailed information about what personal data we collect, how we use it, and the legal basis for processing, please refer to our Privacy Policy.
We implement appropriate technical and organisational measures to protect your personal data against:
Our security measures include encryption of data in transit, secure storage systems, access controls, and regular security assessments.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay. We will also notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of qualifying breaches.
When you book travel outside the UK, your personal data may be transferred to countries that do not have the same level of data protection as the UK. In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK ICO.
If you are unhappy with how we have handled your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.